These Terms and Conditions ("Terms") set out the legal terms and obligations between you, the customer, and Florist Woolwich when you order flowers and related products through our online website for delivery within Woolwich and its surrounding areas. We encourage all customers to read these Terms thoroughly before placing an order, as they outline our respective rights and responsibilities.
These Terms apply to all transactions completed via our website, including all orders for flower delivery within Woolwich and neighbouring districts. By placing an order on our site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you have any questions, please contact us before proceeding with your order.
In these Terms, "we", "us", and "our" refer to Florist Woolwich. "You" and "your" refer to the customer placing an order through our website. "Site" refers to our online store and any related digital platform we operate.
"Product" refers to flowers, bouquets, floral arrangements, and any related items offered for sale.
Florist Woolwich provides flower delivery services to customers in Woolwich and the surrounding areas. Please check our delivery information page or contact us if you are unsure whether your address is within our delivery zone.
Placing an order with Florist Woolwich is a straightforward process designed for your convenience. Here are the key steps:
If you require a specific delivery time on the chosen date, please specify your request when ordering. While we will make every effort to accommodate your timing preference, we cannot guarantee exact delivery times.
All orders placed via the website are subject to acceptance by Florist Woolwich. We reserve the right to decline or cancel any order prior to delivery, for example, if the product is unavailable, or if there is an issue with payment or delivery address. In the rare event of order cancellation, any payment received will be refunded in full.
While we strive to accurately display images and descriptions of our bouquets and arrangements, actual products may vary due to seasonal availability of flowers and foliage. We reserve the right to substitute flowers or packaging of equal or greater value and quality without prior notice if necessary to fulfil your order. If significant substitutions are needed, we will attempt to notify you in advance.
Images on our site are for illustrative purposes and represent the style and value of the products offered. Minor variations in colour and composition may occur, especially with fresh, natural products.
All prices listed on our website are in Pounds Sterling (£) and are inclusive of VAT unless otherwise stated. Delivery charges, if applicable, will be clearly stated at checkout before you finalise your purchase. All payment must be made in full at the time of ordering.
We accept a range of secure payment methods, including major credit and debit cards. Payment is processed securely at the time of order placement. Your order will not be accepted or fulfilled until payment has been received in full.
We offer flower delivery to Woolwich and surrounding areas. Delivery is made to the address specified when your order is placed. We will not accept responsibility for failed deliveries due to incorrect or incomplete address details provided by you.
Where possible, we will deliver on your preferred date and within the time frame requested. However, we cannot guarantee delivery at a specific time; most deliveries are completed during standard business hours. In the event that the recipient is not available at the time of delivery, flowers may be left with a neighbour, left in a safe place, or returned to the shop as per our discretion. We will notify you in such cases as soon as possible.
Extreme weather, traffic delays, or unforeseen events may occasionally affect delivery times. We appreciate your understanding and patience in such circumstances. We are not liable for delays outside our reasonable control.
If you need to cancel or amend your order, please contact us as early as possible. Orders for same-day or next-day delivery may only be cancelled up to 24 hours before the scheduled delivery time. For later deliveries, please allow at least 48 hours’ notice prior to the planned delivery date. Cancellations made in accordance with this policy will receive a full refund.
After the cutoff period, we regret that cancellations or amendments may not be possible, as preparations for your floral product will have commenced. In such cases, no refund will be issued.
We reserve the right to cancel any order in our sole discretion. In these circumstances, you will be notified and receive a full refund of any amounts already paid.
Due to the perishable nature of fresh flowers and related products, we are unable to accept returns for unwanted goods. If your flowers are delivered in an unsatisfactory condition, or if you believe the product does not match your order, please contact us within 24 hours of delivery. We may request photographs of the product and/or arrange to collect the item.
In instances of incorrect, damaged, or substandard products, we will, at our discretion, either offer a replacement or a full or partial refund. This does not affect your statutory rights as a consumer under UK law.
It is your responsibility to ensure that all order and recipient details provided to us are accurate and complete. If the recipient refuses delivery or if we are unable to deliver due to inaccurate address details or lack of access, you may not be eligible for a refund. Please ensure the recipient is available to accept delivery on the specified date.
We recommend placing your order in advance, especially during busy periods such as Valentine’s Day, Mother’s Day, or Christmas, to guarantee availability and preferred delivery dates.
Florist Woolwich shall not be liable for any losses, costs, damages, or expenses resulting from any delay in the delivery of your order, nor for any failure to deliver in circumstances where such delay or failure results from events beyond our reasonable control (including but not limited to acts of God, pandemics, adverse weather conditions, and traffic disruptions).
To the extent permitted by law, our total aggregate liability to you for any claim arising in connection with your use of our site, the supply of any product, or these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the amount paid by you for that order.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liability which cannot legally be limited or excluded.
Your personal information will be held and processed in accordance with our privacy policy and all applicable data protection laws in the United Kingdom. We process data for the purpose of fulfilling your flower delivery order and so that we can communicate with you regarding your purchase. By placing an order, you consent to such processing for these purposes.
All content on our website, including images, product descriptions, and names, are the intellectual property of Florist Woolwich or our licensors and may not be copied, reproduced, or used without prior written permission.
We reserve the right to revise these Terms at any time, without notice. The Terms in force at the time of your order will apply to that transaction. Continued use of our website after Terms are updated constitutes acceptance of the revised Terms.
These Terms and all contracts entered into through our online flower delivery website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms will be subject to the non-exclusive jurisdiction of the English courts.
If any provision within these Terms is found to be invalid or unenforceable by a court, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision within these Terms will not constitute a waiver of such right or provision.
These Terms constitute the entire agreement between Florist Woolwich and you regarding your use of our online flower delivery services, superseding any previous agreements or understandings.
If you have any queries regarding these Terms, your order, or our services, please visit our website for contact information. Our customer service team is available to assist with any questions or concerns you may have about your online flower delivery in Woolwich and surrounding areas.
Note: These Terms & Conditions apply to all customers ordering flower delivery within Woolwich and its neighbouring communities, ensuring a consistent, fair, and transparent e-commerce process for all.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woolwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woolwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
