At Florist Woolwich, we take immense pride in delivering only the freshest and most beautiful flowers to homes and businesses across Woolwich. Our fresh flowers guarantee ensures that every bloom arrives in top condition for you to enjoy, whether you are celebrating a special event or brightening someone’s day. As your trusted local Woolwich florist, customer satisfaction is at the heart of all we do.
If your flowers or floral arrangement arrive damaged or not as described, please notify us as soon as possible on the same day of delivery. For swift resolution, we ask you share a clear photograph of the damaged item within 24 hours of receipt. This helps us assess the issue and prevent it from recurring, as well as ensure you receive the high-quality service you expect from a Woolwich specialist.
We guarantee our flowers remain fresh for a minimum of five days from the day of delivery, provided they are cared for according to the care instructions included with your order. Should you find that your flowers wilt or lose vibrancy within this freshness window, don’t hesitate to contact us. Our team will review your claim fairly, taking into account factors such as temperature, care, and display location to identify the cause.
Your happiness is our priority. In the rare event that your flowers arrive damaged, fail to meet our freshness standard, or differ significantly from what you ordered, we offer the following options based on your preference and eligibility:
Each situation is handled individually with care and attention, ensuring your trust in Florist Woolwich is reaffirmed with every order.
We sincerely value feedback from our local Woolwich customers, as it helps us grow and serve you better. Should you wish to make a complaint about a delivery, product quality, or any aspect of our service, please get in touch with the following details:
Our team will acknowledge your complaint within one working day and investigate promptly. We aim to provide a resolution or update within three working days. Rest assured, we treat every issue with professionalism, always striving for your satisfaction and continued trust in our local Woolwich flower shop.
Florist Woolwich has proudly served households and businesses in the local community for many years. Our knowledge of seasonal blooms and commitment to quality ensures every customer receives only the best, freshest flowers—guaranteed. Trust our team to make things right whenever you need support, and thank you for choosing your neighbourhood Woolwich florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
